Q) What do you charge for shipping?
A) Shipping is FREE for CANADA and USA. International orders are $29.99
Q) How long do orders usually take to arrive?
A) We offer speedy delivery via Canada Post’s XpressPost that includes a tracking number. Delivery times are 1-3 business days within Canada and a 5-7 business days within the USA and 10-15 business days within International.
Q) What is your return policy?
A) We don't reintegrate items that have left our Lab and come back. It is because of this policy that we don't accept returns.
Q) Do you ship from within Canada?
Q) Do orders pass through customs for Canada?
A) No they do not. They ship directly to you with no interruption.
Q) Can orders be picked up?
A) No. Orders are shipped from a number of locations which makes pick-ups not possible.
Q) Do you guarantee safe delivery?
A) Yes, on all North American orders $300 and over except if you make a mistake on your delivery address in this case safe delivery is not guaranteed and we will not be able to refund you.